Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data. 

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Life Touch Therapy PLLC Messaging Terms and Conditions
1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@lifetouchtherapy.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

 

 

Life Touch Therapy PLLC ("we," "our," or "us") is committed to protecting the privacy and security of the personal and health information of our clients, families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or fill out our online forms.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our site, fill out a referral form, or complete a consent form.

• Personally Identifiable Information (PII): Name, email address, phone number, mailing address, and relationship to the patient.

• Protected Health Information (PHI): Medical history, pediatric therapy needs, referral details, and insurance or billing information necessary to coordinate care.

• Technical Data: IP addresses, browser types, and usage data collected automatically via cookies to improve website performance.

2. How We Use Your Information

We use the information we collect to provide high-quality pediatric therapy services and maintain secure operations. Specifically, we use it to:

• Schedule appointments and coordinate clinical care.

• Process referrals, insurance claims, and billing.

• Respond to inquiries, support requests, and send general updates.

• Deliver conversational text messaging (subject to the SMS terms outlined above).

• Ensure compliance with state and federal healthcare regulations.

3. Data Protection and Security (HIPAA & COPPA)

We implement rigorous administrative, technical, and physical security measures to safeguard your data:

• Healthcare Privacy (HIPAA): As a provider of pediatric therapy, any Protected Health Information (PHI) submitted through our forms or managed by our staff is handled in strict compliance with the Health Insurance Portability and Accountability Act (HIPAA).

• Children's Privacy (COPPA): Our website forms are designed to be completed by parents, legal guardians, or healthcare providers. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent.

4. Information Sharing and Disclosure

We value your trust. We do not sell, rent, or trade your personal information.

• Healthcare Operations: We may share necessary health and billing information with insurance providers, physicians, or healthcare clearinghouses solely to facilitate treatment and payment.

• SMS Data Protection: As noted in our Messaging Terms, mobile opt-in and consent data are strictly confidential and are never shared with third parties for promotional or marketing purposes.

• Legal Requirements: We may disclose information if required to do so by law, subpoena, or government regulation.

5. Cookies and Tracking Technologies

Our website uses standard cookies and tracking tools to enhance user experience, analyze site traffic, and ensure the site functions securely. You can choose to set your web browser to refuse cookies, though some parts of the site may not function properly as a result.

6. Your Rights and Choices

Depending on your location and applicable healthcare laws, you or your legal guardian have the right to:

• Request access to the personal and medical records we maintain.

• Request corrections to inaccurate or incomplete information.

• Opt-out of non-essential communications (such as text messaging or email updates).

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

• Life Touch Therapy PLLC

• Email: info@lifetouchtherapy.com

• Phone: +1 (855) 360-9433

• Address: 1030 Burrage Rd NE, Concord, NC 28025